ANSWERS & TRANSLATIONS

1. It is against our policies to be impolite and rude with customers. Answer: contra.

2. We are taking the necessary measures to improve our customer service. Answer: para.

3. All of the returned products with stains were placed against the wall. Answer: contra.

4. We always have to guard against bad service to please our clients. Answer: contra.

5. I don't believe that this employee is against the rules of courtesy and good service. Answer: contra.