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Servicio al Cliente II /Customer Service
AUDIO: Click on an underlined word for audio; to hear the word again, click on the PLAY button of the audio player to maximize the use of your computer's resources. More info.

WORDS TO LEARN: Please, repeat aloud each example.
queja ( f ) complaint
desperfecto, defectuoso, fallado -a ( adj ) (todos) defective
objetos perdidos ( pl m ), -as ( adj ) lost and found
demora ( f ) delay
cortés, amable ( adj ), ( adj ) courteous

 

TODAY'S GRAMMAR FOCUS

PREPOSITIONS: Uses of the preposition de. Review rules.

LET'S USE THE WORDS!

First, click on normal for audio. While it is being downloaded, select the option you consider the most appropriate within the context of the sentence. Click on the arrow for your choices. Please, repeat each example aloud.

normal

1. ¿ quién es la responsabilidad de ser complacientes y corteses con nuestros clientes?

2. Esta caja contenía el número más grande productos dañados y defectuosos.

3. El cliente que se quejaba la lámpara rota estaba de mal humor.

4. Hay mucha demora reparar su auto porque estamos buscando un repuesto hecho en Alemania.

5. El departamento de objetos perdidos es el más servicial todos.

 

For answers and translations, click HERE
       

 

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